Processing Time
All orders are carefully handmade and packaged with love. Please allow 1–5 business days for order processing before your order is shipped.

Shipping Methods & Times
We offer standard shipping within Australia VIA AU POST:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days (optional, if you offer it)

Please note that delivery times may vary during busy periods, such as holidays.

Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. Occasionally, we may offer free shipping promotions, keep an eye on our social media or newsletter for updates!

Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can follow your candle’s journey to your door.

Lost or Damaged Orders
We take care to ensure your order arrives safely. If your package is lost or damaged in transit, please contact us at ILLUMINATECANDLESSTORE@GMAIL.COM  within 7 days of receiving your order so we can assist you.

International Shipping
Currently, we only ship within Australia. We hope to offer international shipping soon — stay tuned!