Returns & Refunds

Return & Refund Policy

Thank you for shopping with us!

We take great care to ensure every order reaches you in perfect condition. Because our products are handmade and carefully packaged, we do not accept change-of-mind returns.

Refunds are only offered if:

  • Your order arrives damaged

  • Your item is broken or unable to be used

How to Request a Refund :

  1. Contact us at IlluminateCandlesstore@gmail.com within 48 hours of delivery.

  2. Include your order number and clear photos of the damage.

  3. Once approved, we will issue a refund to your original payment method

We do not offer refunds for:

  • Change of mind

  • Used candles

  • Orders reported damaged after 48 hours of delivery

Thank you for supporting our small business!